Drive DeVilbiss Healthcare
Drive DeVilbiss Healthcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Drive DeVilbiss Healthcare has 2.7 star rating based on 57 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Never will buy drive medical, Good price large variaty, Service.
Cons: Bad chair, Has terrible customer service, Poor communication.Recent recommendations regarding this business are as follows: "Good", "Make seat with stronger product", "Be paitent with these people they are hard to contact", "DONT BUY DRIVE", "Order in advance in case your elevated leg rests don’t arrive with the wheelchair if needed.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Drive DeVilbiss Healthcare has 2.7 star rating based on 57 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Never will buy drive medical, Good price large variaty, Service.
Cons: Bad chair, Has terrible customer service, Poor communication.Recent recommendations regarding this business are as follows: "Good", "Make seat with stronger product", "Be paitent with these people they are hard to contact", "DONT BUY DRIVE", "Order in advance in case your elevated leg rests don’t arrive with the wheelchair if needed.".
Most users want Drive DeVilbiss Healthcare to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Insurance Plans Acceptance. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Drive DeVilbiss Healthcare Reviews
"My scooter arrived damaged"
I. Am not pissed as your software appears. I am how ever very disappointed in the quality difference between the wheel scout and the 4 wheel scout. The 4 is...
"To ask questions"
I'm not pissed I'm just shocked at the way my situation was handled by your representative, he was very rude and short, just packed the merchandise up and...
Shreveport, Louisiana
Do you have a wheelchair with hand brakes, 20 inch wide X 13 up to 15 inches depth
There is no issue or problem with any drive products. Just need a wheel chair that has a seat thats 20W X 14 or 17D
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Phoenix, Arizona
My scooter arrived damaged
I. Am not pissed as your software appears.
I am how ever very disappointed in the quality difference between the wheel scout and the 4 wheel scout. The 4 is made much better and has touches that make it look worth the money. The 3 wheel looks like a cheap temp scooter. They are obviously made by different factories but makes no sense to me.
The problem I am having is all 4 out 3 wheel scout scooters had some k8nd of adhesive blasted all over the seats. And in a way like someone at the factory was doing it deliberately.
In the future if it needs a wrench or Alan wrench you should include those. Also better directions would be nice.
Hickory, North Carolina
Seat on transport wheel chair is ripping
Use wheelchair for transports , do not use it all day. Approximately 2-3 weeks ago noticed.
Rips along side where seat is secured to chair.
Reluctant to use Clair for fear of falling. My weight 160lbs.
User's recommendation: Make seat with stronger product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need pickup of the Hospital bed from Drive
Need pick up of bed, wheelchair, and Hoyer lift. There is no problem, other than that I have to do this to talk with a person.
Preferred solution: Nothing wrong Not sure how I got this request I’m happy
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rolator
Our brake handle broke above the two screws. What part do we order?
We are having trouble getting the handle grip off. Diane
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenwood, Indiana
To get some real answers about my rolator back wheels and unusable brakes.
They don't respect the people who have their equipment. Once a person gets one they are alone. No standing behind their product.
- Walkers look nice
- Dont stand behind their products
Preferred solution: New back wheels or new walker. It's only 1 year old. 4 yrs without brakes, not what I want, would you?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Covina, California
Purchase of rear wheels
I own the following:
Drive Medical HX5.9JPCX
SN 240812** **LK
REP DFL19-BL-QVC
I would like to purchase a set of rear wheels for this wheelchair.
Preferred solution: Some attrention paid to my order
User's recommendation: Be paitent with these people they are hard to contact
Bridgeport, Connecticut
Purchase of rear wheels
I own the following:
Drive Medical HX5.9JPCX
SN 240812** **LK
REP DFL19-BL-QVC
I would like to purchase a set of reat wheels for this wheel chair.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Key Replacement
I am contacting you as I have never heard anything back from my previous email! I have a Drive Medical Scout LT 4 wheel scooter and I have purchased 2 different keys that said they would fit and neither one worked!
I looked again today and the same key comes up! How can I get a replacement key?? I have lost one of mine and don't feel safe with only one. I use my scooter often as I have issues walking any kind of distance!
Please HELP!
There is a number 739 on the key I have. Thanks!
El Segundo, California
To ask questions
I'm not pissed I'm just shocked at the way my situation was handled by your representative, he was very rude and short, just packed the merchandise up and sending it back to where I purchased it from
Horse Cave, Kentucky
Rubber tires not solid enough. Act like bicycle tires too low squeek and don’t steer straight n hard to push. My husband pushes me and he is NOT happy. I asked about availability of a more rugged tire
I have received two surveys, this being number 2. But no return phone call or email addressing my problem.
User's recommendation: DONT BUY DRIVE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ruston, Louisiana
Resolved: I love my scooter, but when I have a problem it takes more time than it should. I've been hung up on, not called back, lied to, sent wrong part numerous times
Company fixed the issue and I have been provided with apology. Finally made contact with a person willing to listen
When I contact customer service and technical service I expect to be treated with respect. I also want to not have to contact you multiple times having to explain all the info again. Seems that calls would be recorded somewhere so if a recall has to be made customer doesn't have to continuously explain problem
User's recommendation: Be sure u get all warranty info, and reliable emails and phone numbers to contact Drive if u have a scooter problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Townsend, Massachusetts
Universal Cup Holder - missing part
I received a Universal Cup Holder as a gift, but the U-shape piece was missing to attach it to my walker. Can you please provide this for me? MFR # 146-STDS1040S BAR CODE: 12479 2****
Thank you,
Marjorie Fischer
User's recommendation: This was gifted to me so I didn't have an order # or receipt. Might as well throw it out, no one helps to get a missing part.
Doylestown, Pennsylvania
I purchased a wheelchair and the elevating leg rests didn't come with the chair.
Drive Medical contacted me via Email and said they were mailing out the elevated leg rests at no cost. As it should be but I also mentioned that I need them by this Friday/Saturday as my knee replacement surgery is this Friday.
Praying they come in time. So far,Im pleased with their prompt and customer service.
Doylestown, Pennsylvania
I purchased a wheelchair and the elevating leg rests didn't come with the chair.
Drive medical mailed me a pair of elevated leg rests and they came today. I appreciate the fast shipping.
Obviously they didnt charge me as the leg rests were included in the purchase. They fit perfectly and now I can check this off my list as I prepare for my knee replacement.
User's recommendation: Order in advance in case your elevated leg rests don’t arrive with the wheelchair if needed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canberra, Australian Capital Territory
Discontinuation of Smartcode for data download of Intellipap CPAP's
Succinct reply virtually saying not their problem
On the 19th February 2024 I emailed your CEO for Australia showing my concern for the discontinuation of SmartCode Data retrieval from your discontinued range of Devilbiss Intellipap CPAP's . Following is a typed copy of the email sent to your CEO to which I have not received the courtesy of a reply.
G'Day John
No need to talk to me, as you do, just reply ...
this has to be fixed, unless you already know it wont be ! . SmartCode shows the error 403 stating this app is stopped . Is this permanent, or as the notice states ?.
"The web app you have attempted to reach is currently stopped and does not accept any requests . Please try to reload the page or visit it again soon " I have truckies and customers with co-morbidities who require this reported data for retention of their driving licences signed off by their medical practitioners. Although DeVilbiss quit the CPAP market , they did give the understanding that they would continue to support their CPAP devices ! .
A reply would be appreciated . Regards Don Fischer.
This problem would undoubtedly be being reported by other customers and CPAP suppliers and is being reported negatively on CPAP user forums eg CPAP TALK and needs urgently to be rectified.
I await your response .
Don Fischer ...
Fischer Agencies. Goulburn NSW Australia
Our contacts are email: don.fischer@***.com.au
Phone : +613902****9443 cell: 041811****
User's recommendation: Insist that Drive DeVilbiss continue to support their CPAP Customers by reestablishing the Smart Code data retrieval web
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